Privacy Policy

1. Introduction

This Privacy Policy applies to all users and service providers who use the Bukdit platform. We are committed to protecting your personal data and handling it responsibly and transparently in line with the UK General Data Protection Regulation (UK GDPR) and other applicable laws.

By creating an account, booking a service, or listing a service, you consent to the collection and use of your information as described here.

2. Information We Collect

a) Information provided by you:

When you create an account, book a service, or register as a service provider, you may be asked to provide the following:

• Full name
• Contact details such as email address, phone number, and address
• Payment and billing information (processed securely)
• Business details (for service providers) such as company name, services offered, and pricing
• Event information such as date, time, location, and attendee numbers

b) Information collected automatically:

When you use Bukdit, we may automatically collect:

• Device and browser type
• IP address and general location
• Log data related to your use of the platform
• Cookie data to improve functionality and personalise experience

You can manage your cookie preferences through your browser settings.

3. How We Use Your Information

We use your personal data to:

• Process bookings and payments securely
• Manage service provider listings and availability
• Provide customer support and resolve disputes
• Improve and develop the platform
• Communicate important updates such as booking confirmations, cancellations, or policy changes
• Prevent fraud, unauthorised access, and misuse of the platform

If you are a service provider, your information will also be used to process payouts and display your services to users.

4. Data Sharing

We respect your privacy and will never sell your data.

We may share your information only in the following situations:

• With service providers, so they have details needed to fulfil a booking
• With users, so they have the necessary information about their booking and service provider
• With trusted third-party partners who help us process payments, provide analytics, or support our platform
• If required by law or legal processes, such as responding to a court order or government request

All third parties are required to protect your data and use it only for the purposes stated in this policy.

5. Data Security

We take reasonable measures to protect your personal data from loss, theft, or unauthorised access.

While we work to safeguard your information, no system is completely secure, and we cannot guarantee absolute security of data transmitted over the internet.

To protect your account, you are responsible for keeping your password secure and for notifying us immediately of any unauthorised access.

6. Data Retention

We keep your personal data only for as long as necessary to provide our services or as required by law.

• Booking records are retained for a minimum of six years for tax and accounting purposes.
• Inactive accounts may be deleted or anonymised after a certain period.
• You may request deletion of your data, but certain records may be retained if legally required.

7. Your Rights

Under UK data protection laws, you have the following rights:

• Access - Request a copy of the data we hold about you
• Correction - Ask us to update or correct inaccurate information
• Erasure - Request deletion of your data, subject to legal obligations
• Restriction - Limit how we process your data in certain cases
• Data portability - Request a copy of your data in a machine-readable format
• Objection - Object to processing, such as for marketing purposes

To exercise these rights, please contact us at help@bukdit.com.

8. Communications and Marketing

We may send you important service updates by email, such as booking confirmations or policy changes.

You may also opt in to receive marketing communications, which you can unsubscribe from at any time using the link in our emails.

9. Links to Other Policies

This Privacy Policy works alongside our Terms of Service and Cancellation Policy.

By using Bukdit, you agree to all three documents.

Please ensure you read them carefully before making or accepting a booking.

10. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes to our services or legal requirements.

When updates are made, the revised version will be published on this page with the new effective date clearly stated.

We recommend reviewing this policy regularly.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us at help@bukdit.com.